Revecore hiring Patient Contact Specialist in United States | LinkedIn (2024)

Ready to make a difference for hospitals while working from home? Start your next chapter at Revecore! For over 25 years, Revecore has been at the forefront of specialized claims management, helping healthcare providers recover meaningful revenue to enhance quality patient care in their communities. We’re powered by people, driven by technology, and dedicated to our clients and employees. If you’re looking for a collaborative and diverse culture with a great work/life balance, look no further.

Revecore Perks:

• We offer paid training and incentive plans
• Our medical, dental, vision, and life insurance benefits are available from the first day of employment
• We enjoy excellent work/life balance
• Our Employee Resource Groups build community and foster a culture of belonging and inclusion
• We match 401(k) contributions
• We offer career growth opportunities
• We celebrate 12 paid holidays and generous paid time off  

Location: Remote - U.S.A.

PurposeContacts patients to gather insurance benefit information for accident claims from auto, home, other liability, and health policies. Provides the patient a positive experience following the hospital visit.

Essential Duties And Responsibilities

• Explains the coordination of insurance benefits for patients in a way that the patient understands.
• Maintains proper account documentation in Needles and other computer systems.
• Responds to email and phone correspondence per department guidelines.
• Resolves any issues noted in the QA work reviews.
• Continues education and professional development by attending staff training, department Lunch and Learns, Revecore University, and attending Continuing Education Classes.
• Assists with new employee training. Provides initial one-on-one training in position basics and best practices, and serves as a resource for new employees.
• Completes special reports as required, such as aged reports, checklist audits, denial reports, etc.
• Performs special projects as assigned.
• Maintain confidential information, whether verbal, written or electronic, which I will learn in the course of my work at Revecore.
• Will not access or attempt to access confidential data that is unrelated to my job duties in the course of my work at Revecore.
• Will not disclose Protected Health Information (PHI) in violation of law.

Job Knowledge, Skills And Abilities Required

• Ability to communicate effectively verbally and in writing. Proven ability to speak on a one-to-one basis with patients, attorneys and adjusters using appropriate vocabulary and grammar to explain what is required and obtain information while typing the patient’s response.
• Demonstrated ability to work independently and follow-through on assignments with minimal direction.
• Must be able to pay attention to detail in order to produce accurate work, often under minimal supervision.
• Proven ability to be assertive in order to proactively resolve issues.
• Must be skilled in problem analysis and resolution.
• Demonstrated ability to organize and set priorities according to situational demands.
• Working knowledge of computer functions including the internet, and computer software such as Microsoft Office suite and Word Perfect; working knowledge of or ability to learn AcciClaim and SharePoint.

Education And Experience Qualifications

• High school diploma or equivalent required.
• Experience handling a large volume of phone calls to collect information.
• Working knowledge of Microsoft Office suite (Word, Excel)
• Eagerness to learn new technologies and develop proficiency in internal applications
• Strong computer navigation skills and experience using multiple software programs simultaneously to complete work.
• Ability to work in Eastern (EST) or Central (CST) time zone
• Must reside in the United States within one of the states listed below: (multiple states can be listed for remote roles, ideally in EST or CST)

Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maine, Maryland, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Wisconsin, and West Virginia

Not required, but preferred:

• At least one year of experience in a professional office environment.
• Experience with the Coordination of Benefits and Subrogation requirements

Work at Home Requirements:

• A quiet, distraction-free environment to work from in your home
• A reliable hard-wired private internet connection that is not supplied via cellular data or hotspot is required.
• Home internet with speeds >20 Mbps for downloads and >10 Mbps for uploads.
• The workspace area accommodates all workstation equipment and related materials, and provides adequate surface area to be productive.

Revecore is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, age, disability status, veteran status, genetic information, or any other legally protected status.

We believe that a diverse workforce fosters innovation and creativity, enriches our culture, and enables us to better serve the needs of our clients and communities. We welcome and encourage individuals of all backgrounds, perspectives, and abilities to apply.