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HomeMedical Testing ServicesQuest Diagnostics Inc
11 inquiries |
Medical Testing Services
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Company Rating
B
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Customer Reviews
based on 0 reviews.
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Complaint Experience
N/A
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process. A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
Membership Information
This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.
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Complaints and Resolutions
Complaint Experience
N/A
Complaint Resolution Index (CRI)
Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process. A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.
BCA's Summary and Analysis:
We have received no complaints against this company.
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Complaint Closing Statistics
0 complaints against Quest Diagnostics Inc closed in last 3 years.
| Complaints | Type of response |
|---|---|
| 0 | Making a full refund, as the consumer requested |
| 0 | Making a partial refund |
| 0 | Agreed to make an adjustment |
| 0 | Refusing to make an adjustment |
| 0 | Refuse to adjust, relying on terms of agreement |
| 0 | Unanswered |
Other Information
Company Info
This company's nature of business is Medical Laboratories
| Primary Contact: | |
| Business Started: | N/A |
| Social: |
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Licensing
We know of no licensing or registration requirement for companies engaged in this company's stated type of business.
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Government Actions
BCA has no information regarding government actions at this time.
Comments and Analysis
We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.
Industry Resources
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Additional Info
DBAs:
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Websites:
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Contacts:
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